How do I return an item?
For information on how to return a product please contact customer service at 1-866-969-VAPE (8273) or email firstname.lastname@example.org. Thank you.
Our return policy is stated in the terms and conditions and is as follows:
Master Mix E-liquid does not guarantee that all Consumers will like the Electronic Cigarette. We do guarantee that it will function as described within a specified timeframe, therefore all kits have a 28-day parts warranty. Consumers should be aware that an atomizer's expected lifespan is around 20-60 days (depending on the amount and type of eliquid used and the the frequency of daily use). An electronic cigarette battery's expected lifespan is 2-3 months. Our atomizers and batteries may fail or degrade over a period of time. Batteries and Atomizers purchased as "singles" i.e. not as part of a kit are also covered by a 28 day warranty period from date of receipt. (This warranty does not cover Low Resistance Atomizers or Cartomizers). Any replacement parts are warrantied from the date of delivery of the original order.
The Consumer shall inspect the Goods immediately upon receipt and shall notify Master Mix E-liquid within one week (7 days) confirming if the Goods are damaged or do not comply the Contract. If no notification is given the Consumer shall be deemed to have accepted the Goods. As the product is to be used oraly, it cannot be returned once used, unless it is faulty. Orders can be cancelled anytime prior to shipping. Once shipped if the Goods are returned unused and unopened the Consumer will be responsible for a restocking fee (a maximum of 10% of the purchase price) if deemed necessary as well as both the outbound and return shipping costs.
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